Maybe it?s our exceptional culture where your total wellness is supported through market-leading benefits and you?re free to bring your whole self to work. We foster a culture of purpose, performance and possibilities. Hybrid (You?ll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives). Facilitating the Client Experience & Product intake and the request lifecycle helping assess business and client value along with the optimal experience solution Collaborating with Product, Intelligence and Process teams to incorporate insights and orchestrate required activities for optimization Working with the Business and Service Units to better understand client and team member needs Leading and maturing the experience, behavioural, service and journey design practices that play a critical role in designing and optimizing our client journeys, as well as creating consistency in our products and services by developing and implementing of existing and new solutions Maturing the design thinking framework within the client experience centre of excellence Leading and advancing the Advice, Artificial Intelligence (AI) and Proof of Concepts functions that look to activate differentiated, personalized and targeted experiences through our channels and team member platforms Helping measure and increase client satisfaction by leveraging intelligence tools and KPIs such as our Client Obsessed Index (COI), value and effort metrics Collaborating with our Intelligence team to ensure the right metrics are in place to guide our strategic journey decisions, and integrate the voice of the client/team member insights Product management and development, physical and digital environments User experience research, testing and design A post-secondary degree with a focus in customer service, product, business, experience design, digital, technology or related field Able to synthesize data from varied sources into simple and concise information that can be used by a broad audience If you believe your experience and qualities are what we are looking for, please consider applying! If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out. Online applications are preferred. We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. Thank you for applying online. We might ask you to participate in a digital interview or phone interview. Follow us on LinkedIn , Facebook and Instagram to get the inside scoop on what our team is up to. #